Per Incident Support

If you are not in need of a monthly support plan or you simply have a one time project to address, one of our per incident support options will likely meet your requirements. Most issues can be billed hourly although there are several common services for which we offer standard rates. Please look over the following list. If you don't find an option that matches your needs, please contact us and allow us to develop a plan to address your concerns. Larger projects may be billed at lower rates.

There may be times when DKS Computer Services will partner with or subcontract third parties to provide specialized services. Rates for these services can vary and/or may be billed separately.

All onsite work will be billed in 30 minute increments with a two hour minimum. Any work done offsite or remotely will be billed in 15 minute increments with no minimum time requirements.

Item Name Price-

Onsite Personal Consultation and Diagnosis (per hour)

This is our standard hourly rate. Most configuration issues can be resolved with an onsite consultation. This is also our rate for onsite tutoring. Offsite or remote work can be billed by the task or per hour at a lower rate.

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Offsite Repair and Support (per hour)

This is the rate we charge when doing offsite support. This includes offsite computer repair, document creation/modification, systems and network monitoring, and troubleshooting via remote access.

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Network Development and Support (per hour)

This is our rate for advanced network related services and development such as DNS management, Cisco or Sonicwall configuration, or network troubleshooting. This is also the rate assessed for the implementation of advanced domain services and database administration.

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Website Development (per hour)

This is the rate we charge for advanced website development including scripting and web database management on or off site.

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Website Design (per hour)

This is our standard rate for document and/or web design and related consultation (15 minute increments, 2 hour minimum onsite, no minimum offsite)

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Low Voltage Wiring Installation (per drop)

This is our standard per drop rate for low voltage wiring such as CAT5 and telephone runs. This rate includes basic materials including cabling and face plates but not extras such as conduit or panels. Installations in older buildings or locations with outdated or otherwise problematic infrastructure may not be eligible for this rate.

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Mileage (per mile)

A mileage fee may be assessed if a consultant is required to drive more than 30 miles for appointments lasting 2 hours or less, however we will always try to assign the nearest qualified consultant. Parking and tolls may also be assessed.

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Miscellaneous Charges

Use this for any miscellaneous charges or expenses such as parking or tolls.

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